We run your Salesforce. You run your business.
DefinedWeb is your monthly partner for Salesforce administration, development, integrations, AI, and custom web apps. One flat plan, clear response times, and a certified PH team that works on its own and keeps you in the loop. We are new, and we are already making an impact. We also build our own software for the businesses we love to serve.
Your request queue, as we run it
Sound familiar?
These are the Salesforce problems we are hired to take off your plate.
The admin is also your sales ops, IT, and trainer
One person is stretched across everything, and the backlog keeps growing.
Small requests wait weeks
A new field or report takes a ticket, a follow-up, and a long wait.
The org is full of old automation
Overlapping flows, unused fields, and triggers nobody dares to touch.
Your developer left
Custom code and integrations now have no owner and no documentation.
Data is messy and reports disagree
Duplicates and missing values make the dashboards hard to trust.
Releases feel risky
Changes go straight to production because there is no sandbox process.
What we manage
Four focused services, delivered under one monthly partner plan.
Salesforce administration and development
Our core service. We keep your org healthy and keep it improving.
- User, profile, and permission set management
- Flows, validation rules, and automation
- Reports, dashboards, and data cleanup
- Apex and Lightning Web Components
- Sandbox management, releases, and org health checks
Salesforce integrations
We connect Salesforce to the other applications your business runs on, so data moves without manual copying.
- Accounting, billing, and payment systems
- Marketing, support, and e-commerce tools
- ERP and internal systems through APIs
- Monitoring and fixing integrations that break
AI integration
Optional. If you want it, we add AI to your Salesforce and the systems around it, so routine work gets faster.
- AI summaries and assistants inside Salesforce
- Lead scoring and data enrichment
- Automating routine tasks and approvals
- Connecting AI services to your other systems
- Access controls and human review built in
Custom web app development
Web apps built around how your business works, whether or not they connect to Salesforce.
- Internal tools and customer portals
- API and Salesforce integrations
- Maintenance and updates after launch
- Delivered under the same monthly plan
Software we build ourselves
Beyond services, we make our own SaaS products for businesses that run on bookings, phone calls, and people.
DefinedPro
Plumbing · Maintenance · Electrical · HVAC
A booking tool for service pros. Customers book online, and your crew gets a clear schedule.
- Online booking page for your customers
- Scheduling and dispatch for your crew
- Automatic reminders and follow-ups
- Customer and job history in one place
DefinedTalk
Sales · Support · Service teams
Cloud contact center software for teams that live on the phone, with Salesforce built in.
- Inbound and outbound calling
- Call routing and IVR menus
- Call recording and reporting
- Salesforce integration built in
- AI call summaries
DefinedPeople
HR · People ops · Internal teams
An internal HR and people tool that keeps your team, records, and requests in one place.
- Employee profiles and records
- Leave and time-off requests
- Onboarding checklists
- Team directory and org chart
- Documents and approvals
Certified PH Salesforce services
Our delivery team is based in the Philippines, so you get experienced Salesforce services without paying US, UK, or Australian rates. We work with companies abroad that want reliable outsourced Salesforce support.
Lower cost, same standards
Lower local costs mean lower monthly plans. Work still goes through sandboxes, peer review, and documentation.
Built for overseas clients
We are used to working with teams in the US, Australia, and Europe, with clear written updates and a shared request board.
A schedule that overlaps with yours
We adjust to your working hours for weekly standups and requirement gathering, so you can reach us when it suits you.
Strong English communication
We explain technical changes in plain language, in writing and on calls.
Certifications our engineers hold
Sample badges. List only the certifications your team actually holds.
Monthly cost of full-time certified Salesforce support
Illustrative figures only. Replace them with your real rates and the market rates you want to compare against.
The delivery team behind your plan
Your plan is delivered by a Philippines-based team: a consultant or project manager to guide the work, with admins, admin assistants, developers, and software engineers to deliver it.
Consultant / Project Manager
Understands your goals, scopes the work, plans delivery, and keeps you updated so you do not have to chase.
Salesforce Admins
Flows, security, reports, data quality, and your day-to-day requests.
Admin Assistants
Handles the paperwork, schedules and joins meetings, and takes notes and follows up, so the team can focus on delivery.
Salesforce Developers
Apex, Lightning Web Components, and custom Salesforce features, built and tested in sandboxes.
Software Engineers
Custom web apps, API integrations, and AI features that connect Salesforce to the rest of your systems.
Sample roles. Add your real team, photos, and certifications when ready.
Monthly plans
Pick the level of coverage you need. Change plans or pause with 30 days’ notice.
Solo Engineer Project
Managed Salesforce support for a defined project.
- Price based on project scope
- Managed by us, reported to you weekly
- Admin, development, or integration work
- Response within 1 business day
- Weekly standup
Small Team
Ongoing admin, development, and integrations for a growing org.
- Price based on project scope
- Delivered by a managed team of 3 to 5
- Response within 1 business day
- Weekly standup and ticket updates
- Monthly org health report
Enterprise
Ongoing Salesforce services across complex orgs and multiple projects.
- Scoped around your projects and systems
- Delivered by a managed team of 6 or more
- Response within 4 business hours
- Web app and integration work included
- Weekly standup and status updates
Dedicated Engineer
An engineer assigned to you, working with your team full-time.
- One engineer assigned to you, full-time
- Works with your team day to day in your tools
- Backup engineer during leave
- Roadmap planning each quarter
Sample pricing for illustration. Coverage and scope details are set in your service agreement.
How a partner plan works
Simple to start, easy to track.
- Intro CallWe learn about your Salesforce setup, your goals, and what is slowing you down. You leave with a free org audit and clear next steps, no strings attached.
- Pick Your PlanBased on your needs, we recommend the right monthly partner plan. Simple, clear, and scoped around the work you actually need done.
- Kickoff & SetupWe align on priorities, response times, and how we communicate. Access and your shared request board are set up, and your first requests start moving in week one.
- Deliver & ImproveWe work through your requests and keep you updated on progress. Your org, integrations, and AI keep getting better, without you having to manage it.
Trusted by teams that rely on Salesforce and custom web apps
We are a new managed service, and we are already making an impact for our clients. Companies abroad use us to keep Salesforce and their custom web apps running, connected, and improving.
Requests that used to sit in our backlog for weeks now get done inside the week.
They connected Salesforce to our accounting system and we stopped copying data by hand.
We get clear updates without having to chase anyone.
The custom portal they built is now how our customers place and track their orders.
Our org was a mess after our last developer left. Now it is clean, documented, and actually helps us sell.
They added AI summaries to our case records, and our support team saves time every single day.
Sample quotes. Replace them with your real clients.
Managed service, not an agency
You are not buying a one-off project or extra headcount. You are buying ongoing coverage.
| DefinedWeb managed plan | Typical project agency | |
|---|---|---|
| Billing | Flat monthly fee | Per project or hourly |
| Ownership | We maintain what we build | Handed off at the end |
| Response | Agreed response times | Depends on availability |
| Continuity | Documented work and a consistent process | Changes by project |
Questions? Answered.
Straight answers on pricing, process, and how we fit into your team.
How does pricing work?
You choose a monthly partner plan based on how much support you need: Solo Engineer Project, Small Team, Enterprise, or Dedicated Engineer. Coverage, daily availability, and response times are set out in your service agreement. Plans cover Salesforce administration, development, integrations, optional AI, and custom web app work, and you get a monthly report of what was delivered.
Why are your rates lower than onshore providers?
Our engineers are based in the Philippines, where the cost of running a team is lower. We pass that saving on to you. The work follows the same process: sandbox testing, review, and documentation.
Where is your team based, and can you work in my time zone?
Our team is in the Philippines. We adjust our standups and requirement-gathering sessions to your working hours, and we agree on response times when you join.
How is coverage defined?
Your service agreement sets the coverage for your plan, including minimum daily availability and response times. We manage the team and the scheduling, so you do not need to track hours yourself.
What if our needs change?
Move between Solo Engineer Project, Small Team, Enterprise, and Dedicated Engineer at the start of any month, or pause with 30 days’ notice. There are no long-term lock-ins.
How do you work with us?
We manage our own team and do the work on our side. We collaborate with you through your chat and email tools, update ticket status, and gather your feedback in a weekly standup. On the Dedicated Engineer plan, one engineer is assigned to you and works with your team full-time.
How do we submit and track requests?
Through a shared request board and a Slack or Teams channel. Each request gets an estimate, a priority, and a status you can see at any time.
How fast can we get started?
Usually within a week. We begin with a free org audit, get access set up, and agree on your first priorities.
How do you deploy changes safely?
We build and test in a sandbox, document the change, and deploy to production only after your approval. Larger changes ship in scheduled releases.
What if we are not sure where to start?
That is what the free org audit is for. We review your automation, data quality, security, and backlog, then give you a ranked list of what to fix first.
Will we have a specific engineer assigned to us?
Only on the Dedicated Engineer plan. On the other plans, we manage our own team and assign the right people to your work. You deal with us, and we report to you.
Do you do the work, or just advise?
We do the work. We build flows, write Apex and Lightning components, clean data, and run releases. You get delivered changes, not slide decks.
Can you add AI to our Salesforce or other systems?
Yes, if you want it. We add AI where it helps, such as summaries, lead scoring, data clean-up, and automating routine tasks, and we connect AI services to your other systems. It is optional and scoped with you, with access controls and human review in place.
Can you connect Salesforce to our other applications?
Yes. We build and maintain integrations between Salesforce and the other systems you use, such as accounting, marketing, support, e-commerce, or internal tools. We also fix existing integrations that are failing or out of date.
Can you work with our existing org and tools?
Yes. We work in your current org, including Sales Cloud and Service Cloud. We document what we find before changing anything.
Are you an agency or a BPO?
Neither. We are a managed services provider. You get an ongoing service that maintains your systems for a flat monthly fee, rather than a one-off project or outsourced staff.
Do you build web apps without Salesforce?
Yes. Custom web app development is available on every plan and scoped with you.
Get a free org audit
Tell us about your Salesforce setup. We will reply within one business day with what we would fix first.
Book a call